Micro-surveys are the key to gaining the customer feedback you need to power your CX program, and many of these…
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10 Things Every SaaS Business Should Know About Net Promoter Score
So you’ve been reading up on Net Promoter Score. Your colleagues in the SaaS world tell you that it’s the best way to take your customers’ pulse. You’ve seen a few case studies claiming it’s the only number you need to measure.
How a CRM Helps Startups and SMBs Boost Brand Reputation
This post is contributed by the Insightly Content Team. With a combined experience spanning more than two decades, the Insightly…
The Key to Product Led Growth? Lose the Friction!
In the world of SaaS, we have entered the era of Product Led Growth (PLG), where the product rules. PLG…
A/B Testing to Optimize Customer Happiness using Net Promoter Score at Magoosh
Magoosh is all about making sure our students are well educated and happy. But we’re also a data-driven business that uses metrics to make decisions — vague notions of happiness are nice, but we want numbers!
Understand how your team is doing with free employee pulse resources from Wootric
RESPONDING TO COVID-19 Everything has changed. How are your people doing? Understanding how your employees are feeling right now has…
The Loyalty Metric: A Brief History of Net Promoter Score and How to Use it in Practice Today
More than two-thirds of the Fortune 1000 list currently use Net Promoter Score, a customer loyalty metric introduced by Fred…
How to Leverage Net Promoter Score to Boost Customer Retention
You don’t just want to appeal to new customers – you also want to keep your current ones coming back…
“Product Managers, Stop Worrying about Building the Wrong Thing on Schedule”: A Q&A with Laura Klein
Get ready for some straight talk about product management from Laura Klein, Principal at Users Know and Author of UX for Lean Startups. In this Q&A with Wootric, Laura talks about how to avoid the traps and excuses that can derail you from building what is most important to users, and how to keep your team aligned around customer experience.
Career Tip for Product Managers: Build Bridges, Not Just Products
As a product manager, your vision drives the heart of your company. You might be responsible for the product development…