CX Operations, or Customer Operations, is all about the systems, automation, and lines of communication that make possible a unified,…
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4 Interesting Ways Slack & Other Brands Use Net Promoter Score Data
Think of NPS, or Net Promoter Score, like rocket fuel. If you leave it alone, it won’t do much. But when you load it into a responsive, proactive, customer-driven company: blast off.
Customer Lifetime Value: A Guide to the Northstar Revenue Metric
The technical definition of Customer Lifetime Value (CLV) is the revenue earned from a single customer over time. It’s an…
How to Automate Closing the Loop on Customer Feedback
Gearing up to launch a customer experience management program can be a huge project. Companies often struggle with survey deployment,…
Feedback: Bagels and the Art of Real-time Customer Listening
Feedback is a powerful concept. The word itself sets you up for improvement—even success. And, so, for your online business (as a software-as-a-service (SaaS) provider with customers, a blogger with an audience, or an e-commerce product with a market), you want to solicit—heart-in-hand—feedback.
Our Top 5 Blog Posts in 2015: Boosting Customer Happiness with Net Promoter Score
We launched the Wootric blog in 2015 to educate online businesses about using Net Promoter Score to align teams around boosting customer happiness, and to tell our own story of growth. These five posts were the most popular this year. Did you miss any of them? Here is your chance to click and read!
How a CRM Helps Startups and SMBs Boost Brand Reputation
This post is contributed by the Insightly Content Team. With a combined experience spanning more than two decades, the Insightly…
The Accountability Framework for Product-Led Growth Metrics
In order to ensure shared accountability for product-led growth metrics, start by defining the metrics that matter most within the…
Customer Experience Enablement: What it is and How it Can Help Your Business Bottom Line
Since you’re here on the Wootric blog, you probably already know that providing a high-quality experience to your customers is…
Four Significant Ways that AI is Quickly Changing the Customer Experience Landscape
As a customer, how many times have you waited to get in touch with a customer support agent on the…