PART II. [Go to Part I] The first approach in any Machine Learning problem is to find a baseline performance…
Customer Feedback Classification Using Bag-of-Words
The Easiest Way to Improve Customer Onboarding: Measure Customer Effort
Putting off changes to your onboarding process is too tempting. Where do you find the time to overhaul the entire…
Our Machine Learning Journey: From Zero to Customer Value in 12 months
PART 1 At Wootric we collect hundreds of thousands of NPS, CSAT and CES survey responses every week. We do…
Build vs Buy Customer Feedback Software: Making the Best Decision for a Survey Tool
Should enterprises build their own customer feedback software? After all, they’ve got the engineering talent and resources to take it…
Customer Success Analyst: When to Hire Someone Dedicated to the Data
The Customer Success Analyst has evolved to be the go-to person for all the data – or as Marketo put…
Internal Communication Tips & Tools for Customer Success Managers
Customer Success is the friendly face of personal customer relationships, but as the saying goes, it takes a village to…
VIDEO: 3 Ways Machine Learning Will Transform Your VoC Strategy
Jessica Pfeifer, co-founder and Chief Customer Officer at Wootric, spoke at Totango’s Customer Success Summit on March 6, 2018…
Customer Success Operations Manager: Does Your Team Need One?
Customer Success teams are expanding – not just in size, but in scope. New roles are emerging as CS is…
Gainsight announces Wootric as a Technology Ecosystem launch partner
Wootric, the enterprise feedback management platform, was founded with the mission of helping companies win customers for life. We are…
Soft Skills are Real Skills – In CX, You Need These 10
“Soft skills” have traditionally been undervalued, and that’s slow to change. But more companies are realizing their worth. And even…