I heard about Venture Beat’s GrowthBeat conference a little last minute, and made the decision to attend. As a marketer and a founder of a tool often leveraged by marketers, I was interested to hear the latest on growth (who doesn’t?) and connect up with other marketing minds in the tech community.
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What Customer Success means now, during the COVID-19 pandemic
Three years ago, I wrote a post on “How to start a customer success program from scratch” and outlined all…
How to Level-Up the CX Program at Your Growth Stage Business
You’ve been using Net Promoter Score in all the right ways, and now you’re looking to advance your CX program….
Clean Code: Please, Do It for the Interns
Before coming to Wootric for a summer internship, my programming experience was limited. I had taken a couple of object-oriented classes in Java and that was about it. I quickly found that my in-class experience did not immediately translate into workplace competency.
More Than a Metric: The Net Promoter Score Cycle
Imagine a lion tamer in the center of a circus ring, whip in one hand, a wooden chair in the other. The lion stares at the man, unsure of its next move. The crowd waits anxiously for the lion to strike — but nothing happens. The angry lion has been tamed, without brute force or coercion.
The Joy of Net Promoter Score: Sharing Customer Praise
Gathering Net Promoter Score feedback isn’t just about receiving critique and feature requests. An important growth component of an NPS…
Wootric Announces New AI Insights and Global Targeting for Enterprise Customer Experience Champions
With new product enhancements, Wootric empowers CX champions to evangelize and democratize insights from customer and employee journey feedback, at…
Ready to Tackle Customer Churn? Here’s How.
Is there a business that hasn’t lost a single customer? Doubtful. Customer churn is inevitable. For this reason, maintaining superior…
How Net Promoter Score has Evolved to Keep Pace with Modern CXM
Net Promoter Score is the go-to CX metric for companies that want to measure and improve customer loyalty, a harbinger of growth….
How to Use CX Metrics to Find Bottlenecks to Product Led Growth
We are all competing in the End User Era now. Investor Blake Bartlett coined the term “End User Era” to…