Customer experience professionals live in a world overflowing with data. Sitting on that wealth of information is frustrating when you…
Automatically Analyze Qualitative Customer Feedback with Auto-tagging
Announcing Command Line Surveys – Get NPS Feedback from Developers
Our mission at Wootric is to help you win customers for life. One way we do this is by giving…
Wootric brings Modern Customer Feedback Management to Gainsight PULSE 2018
We are excited to participate as a sponsor at the Gainsight PULSE 2018 Customer Success Event on April 10-11 in…
Communication Tips & Tools for Customer Success Managers
In Customer Success, communication with accounts can make or break the job. Upping your skills—and having the right tools to…
Why You Should Abandon Long Customer Surveys (and Use Always-On Microsurveys Instead)
When was the last time you completed the long survey you ask your customers to fill out? This is a…
The Joy of Net Promoter Score: Sharing Customer Praise
Gathering Net Promoter Score feedback isn’t just about receiving critique and feature requests. An important growth component of an NPS…
Time Management for Customer Success Managers
How many times have you wished for another pair of hands or a couple more hours in the day to…
How to Use Webhooks to Turn Your Software Platforms into a Digital Relay Team
Bang! The starter pistol has fired for the relay race and you’re sprinting to get the baton to the next…
Blended AI will Improve Customer Experience (CX), But Keep It Human
“We believe that in 2018, the use of blended AI will help improve sales outcomes and reduce customer servicing costs….
How to Choose the Best Net Promoter Score Software for Your Business
You’ve decided to implement an NPS program to increase customer loyalty, but now you’ve got to wade through the pool…