“Our conclusion: superior CX drives superior revenue growth.” – Harley Manning, Forrester “Customers who had the best past experiences spend…
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Wootric Named “Notable Vendor” in Gartner’s Market Guide for Voice-of-the-Customer Applications
SAN FRANCISCO–December 3, 2019 — Wootric, the leading customer experience management software for the CX champion, announced that it has…
Why My Success Metric is Net Promoter Score
I’m a big believer in what has rightly become the most acclaimed happiness metric in business today: Net Promoter Score….
Introducing Wootric
Wootric is a modern customer delight tool for online businesses.
A 4-Step Process for Aligning Every Employee Around Improving Customer Experience
The name of the game is collaboration. You may have an engineer delivering excellent code, or a business development associate…
Auto-Analyzing Sentiment in Survey Feedback using NLP: How Do Customers Feel About Your People?
Prabhat Jha is CTO of Wootric. He tweets @prabhatjha. Wootric uses CX metrics — Net Promoter Score, Customer Satisfaction and Customer…
How We Migrated from Heroku PostgreSQL to AWS RDS
by German Monfort (@gmonfort) and Prabhat Jha (@prabhatjha) We recently moved our main production SQL database from Heroku PostgreSQL to AWS RDS….
The Customer Journey Mapping Guide to Getting Started
A customer journey map is a diagram of all the places customers come into contact with your brand, online or…
The Future of Net Promoter Score is Here: from Lagging Indicator to Crystal Ball
Revenue growth and profitability – are the two metrics the C-Suite cares about the most. They tell you exactly how…
Announcing Wootric’s First Round of Funding
Today is an exciting day for Wootric. We founded Wootric in 2014 after realizing that businesses struggle when it comes to managing customer feedback…