The value of becoming a customer-centric company is no longer in question. In 2019, companies leading in CX were 3X…
Every Team’s a CX Team: How to Align Them with VOC
How Remote Businesses Effectively Improve Customer Engagement
Operating a business during a global pandemic is no easy feat. Many traditional businesses have made the temporary or permanent…
Use Company Values to Power Employee & Customer Experience
As this absolutely crazy year winds down, it’s time to ask the question “what great things has 2020 brought to…
A Primer on the 3 Most Important CX Metrics – NPS, CSAT and CES
Welcome to the “Age of the Customer.” Are you ready? Increased competition in nearly every market is leading businesses of…
CX Tipping Point: 7 Signs You Need Text & Sentiment Analytics
The potential for machine learning to elevate the customer experience has everyone buzzing. AI-powered text and sentiment analysis can be…
What Product Development Can Learn from Customer Support Leaders & Their Data
Customer support interactions are an integral part of the customer journey, but sometimes SaaS companies forget about the Support department—rendering…
Wootric ranks #1 in ROI in Experience Management | G2 Grid Report
Wootric, the CX management platform for maximizing customer lifetime value (CLV), has been recognized as a High Performer in the…
How to Translate a Journey Map into a CX Survey Strategy
Creating a customer journey map is the first step toward designing a superior Customer Experience (CX) that drives end-user growth….
How to Improve CX Survey Response Rates
Are you happy with your survey response rate? A low response rate can be a problem because you’re not only…
5 Customer Experience Competencies to Drive Business Growth
In the modern consumer-led environment, the customer experience is of paramount importance. Whether you’re offering omnichannel contact center solutions like…