Wootric’s text analytics platform analyzes survey responses using Natural Language Processing (NLP.) Learn More The challenge of open-ended feedback Qualitative feedback…
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Why Every Sales Rep Should Care About Their Company’s Net Promoter Score
We all have that friend in our network crushing it at that hot startup. The comp plan is amazing, 8…
Blended AI will Improve Customer Experience (CX), But Keep It Human
“We believe that in 2018, the use of blended AI will help improve sales outcomes and reduce customer servicing costs….
Top CX Survey Use Cases for Integrating Wootric and Intercom
In case you missed it, customers’ expectations have changed. The way we communicate with them has changed, and Intercom users…
How Skilled Product Managers Shape a Winning Product Roadmap
Being a product manager for an SaaS company is a challenge. Everyone you talk to has a different opinion on where to go next. It’s on you to make trade-offs and create a roadmap that makes sense. Sometimes, you have to say no to great ideas.
Soft Skills are Real Skills – In CX, You Need These 10
“Soft skills” have traditionally been undervalued, and that’s slow to change. But more companies are realizing their worth. And even…
How Product Experts Use Qualitative Data for Roadmap Planning
Wouldn’t it be great to get customer feedback before there are even customers so you know what new features and…
This is Fine: Engineering War Stories (and What We Learned) in 2016
2016 has been a wild ride. The engineering team at Wootric has had our fair share of ups and downs…
The Real Pros & Cons of Net Promoter Score
I’m biased – I like the Net Promoter Score system, and I’m going to tell you why (in a minute)….
How to Improve CX Survey Response Rates
Are you happy with your survey response rate? A low response rate can be a problem because you’re not only…