In this age of survey fatigue, getting users to engage with a survey in any medium is challenging. Mobile apps are no exception, and have their own unique constraints. The good news is that in-app surveys can provide a streamlined mobile experience that results in super-high response rates and meaningful feedback, too.
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New NPS Features: Intercom & Slack Integrations, MultiUser, Multi-Account & More
The development team is having a busy summer! Here is a review of new features now released to Wootric customers:…
Top CX Blog Posts of 2017: Customer Journey Mapping Guide and Defining Customer Success
The Wootric Blog has written another year of how-to guides, new integration announcements and expert opinions, all to help professionals…
Case Study: How Entelo uses
In-app Customer Feedback to Prevent Churn
There are executives that talk a lot about valuing customer happiness, and then there’s Loni Spratt. Spend even a few minutes around Loni, Director of Customer Success at Entelo, and you’ll understand that it’s not just talk for her. She’s truly passionate about keeping customers satisfied, and it’s no wonder that she fits right in at a company like Entelo.
The Art of Prioritization: How product teams avoid half-baked features, zombie products, and disengaged engineers
It’s the nature of Product Dev to be weighed down with urgent requests, nice-to-haves, absurd asks, and bugs to fix…
Announcing Wootric’s First Round of Funding
Today is an exciting day for Wootric. We founded Wootric in 2014 after realizing that businesses struggle when it comes to managing customer feedback…
Career Tip for Product Managers: Build Bridges, Not Just Products
As a product manager, your vision drives the heart of your company. You might be responsible for the product development…
Repeat After Me: “Customer Success Managers are not Support”
“The response time was quick and the resolution helpful.” “Superb response to an urgent and time-sensitive request! Outstanding!” “The solution…
What Happens When You Confuse Repeat Business with Customer Loyalty
Doesn’t it feel great when business is booming (or at least appears that way)? You’re not receiving any complaints, customers…