Executives and end-users look for different things when choosing software products. An executive, for example, might be more interested in…
Customer Experience in the Era of Product-Led Growth
10 Things Every SaaS Business Should Know About Net Promoter Score
So you’ve been reading up on Net Promoter Score. Your colleagues in the SaaS world tell you that it’s the best way to take your customers’ pulse. You’ve seen a few case studies claiming it’s the only number you need to measure.
What Customer Success means now, during the COVID-19 pandemic
Three years ago, I wrote a post on “How to start a customer success program from scratch” and outlined all…
Learning from Customer Success Failure: “It was like a Gut-Punch — No Warning”
Some say the mark of success isn’t that you never fail, but how you react when failure occurs. Failure happens,…
How to Use Slack & Microsoft Teams to Gauge #WFH Employee Experience
Working from home is a big, sudden adjustment for your employees. Your people are figuring out how to get their…
Understand how your team is doing with free employee pulse resources from Wootric
RESPONDING TO COVID-19 Everything has changed. How are your people doing? Understanding how your employees are feeling right now has…
How to Retain Customers in a Time of Crisis: A CX To-Do List for SaaS Companies
Financial markets are sliding, a pandemic is spreading around the world, and every company is scrambling to respond to quickly…
Dear CEO: Who is the “Chosen One” who will spearhead your customer-first initiative?
A scrappy band of freedom fighters attempts the impossible, and their hopes and dreams rest in the hands of a…
A Sales Gong for CX : Broadcast Real-time NPS to Your Entire Workplace
The sales gong is a motivational technique used on sales floors around the world. Every time someone closes a deal,…
Improving Customer Experience is Faster, Easier with the Wootric-Segment Integration
No industry is exempt from the need to deliver superior customer experience, and none more so than the highly competitive…