by German Monfort (@gmonfort) and Prabhat Jha (@prabhatjha) We recently moved our main production SQL database from Heroku PostgreSQL to AWS RDS….
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3 Psychological Tips For Epic Customer Success
This post was contributed by Reuben Yonatan, CEO @ GetVoIP, a leading VoIP systems comparison guide that connects shoppers with…
Securing Our Perimeter: Protecting our App and Making Security a Habit
The Rails core team takes security very seriously which means that we have a great foundation to build our apps…
The Easiest Way to Improve Customer Onboarding: Measure Customer Effort
Putting off changes to your onboarding process is too tempting. Where do you find the time to overhaul the entire…
Low Touch to High Touch: Customer Follow-up Strategies for Any Size Company
A good customer experience improvement program depends on two-way conversations between companies and their customers. It has been reported that…
The 80/20 NPS Guide for B2B SaaS
In this guest post, Nathan Lippi, Head of User Research at PandaDoc, shares a Pareto principle approach to getting the…
Gauging SaaS Customer Experience around the Globe? Ask Your Customers for Feedback in their Native Tongue
As SaaS businesses scale, having the ability to sell and provide support in multiple languages becomes a competitive advantage. It…
9 Empathy Exercises that Help Product Teams Improve CX
What is empathy? Empathy is the ability to understand and share the feelings of another. For Product Managers looking to…
5 Ways to Break Down the Data Silos that Hurt Customer Experience
Do you have a data silo problem? Do customers complain of having to explain everything about their business to sales,…
Find Your Tribe: How Modern Marketers Use NPS to Drive Growth
The best way for marketers to learn strategies for how to grow a company is to harness the experiences of…