Measure
CX feedback across the entire customer journey
Improve onboarding, enhance experiences, support customer interactions, and strengthen relationships.
Meet your customers where they are to gather richer insights:
In-app Email
SMS
Intercom Messenger
Link or QR code
NPS
Net Promoter Score
How likely are you to recommend this product or service?
- Measure customer loyalty and reduce churn
- Activate promoters
- Growth predictor
CSAT/PSAT
Satisfaction Score
How satisfied are you with this product or service?
- CSAT: Measure customer satisfaction with a recent interaction–often a purchase or a support case.
- PSAT: Measure product or feature satisfaction to optimize software applications.
CES
Customer Effort Score
How easy was it to complete this task or action?
- Measure ease of support interactions, onboarding, order completion, training.
- Use results to reduce customer effort, the most relevant attribute of satisfaction.
Gather feedback at critical points in the customer journey
Ask the right questions in the right channel, and meet your customer where they are. Generate more, real-time feedback to help enhance operation and create better experiences for customers.
Real time customer experience analytics
Get visibility into your average NPS, CSAT and CES scores. Survey your customers as often as you need with custom parameters and automatically receive a continuous pulse of customer sentiment.
Diagnose CX metrics by key business drivers
Create custom filters to suit your business model and goals. See how your feedback metrics vary by account, product version, or any user property you define.
