MODERN SOFTWARE FOR THE CX CHAMPION
Maximize
Customer Lifetime Value
Customer experience management that drives retention, engagement, and advocacy.
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Collect feedback at the moments that matter.
- Focus on critical journey points that make or break customer loyalty. Never miss a trend.
- Free your customers to tell you what is important, in their own words.
- Insights across feedback sources.
- Hear from more customers and take action in real-time.
“With Wootric, we quantify customer experience at key journey points using NPS, CSAT and CES. As a result, we see the impact of CX on our business and prioritize projects more effectively.”
Amy Etheridge
Head of Customer Advocacy, MindTouch
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Make data-driven decisions faster with machine learning.
- Lots of qualitative data? Topics and sentiment are analyzed in real-time.
- Understand the “why” behind the score.
- Get a unified view of themes & sentiment across feedback sources.
- Identify experience gaps and prioritize improvements.
- Increase retention, engagement and referrals.
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Drive improvement across your organization.
- Evangelize customer-centricity from the C-suite to the front line.
- Engage stakeholders with custom dashboards.
- Leverage your systems of record to automate team follow-up.
- Easy-to-use platform speeds adoption across the teams.
“Smartly segmented NPS data was a big win with Wootric. To now have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!”.”
Jim Mercer
Head of Customer Success – Zoom
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Work with a partner focused on your success.
- Consultative, strategic partnership to help you achieve your CX vision.
- Flexible approach helps you show ROI early and add features as your CX program matures.
- Momentum Leader on G2Crowd.
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Leverage your systems of record.
- Enrich your CRM data with scores and feedback for better customer intelligence.
- Trigger surveys based on events in your systems of record.
- Close the loop with customers.
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YOUR EMAIL MARKETING PLATFORM
How everyone wins customers with Wootric.
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SUCCESS
Monitor customer health.
Prevent churn.
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CX
Analyze CX data from any source for single view of VoC. Monitor and improve customer experience.
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PRODUCT
A/B test for happiness.
Prioritize new features.
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HR
Improve employee engagement.
Detect issues.
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C-SUITE
Align your company around customer happiness.
Drive digital transformation.
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SUPPORT
Analyze support ticket feedback at scale.
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Our customers love us
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