At a time when customer retention is the name of the game, Customer Effort Score has gained ground as a…
Using Customer Effort Score to Improve Retention: Three Creative Examples from CX Leaders
Wootric Named “Notable Vendor” in Gartner’s Market Guide for Voice-of-the-Customer Applications
SAN FRANCISCO–December 3, 2019 — Wootric, the leading customer experience management software for the CX champion, announced that it has…
How to Have Successful Meetings with Stakeholders about NPS Results and Voice of Customer Insights
As the professional responsible for customer experience in your company, you know that great UX and CX can give your…
Top 7 Tips for Writing UX Copy that Improves the User Experience
Software interface design and user experience are interdependent. What connects and drives them is the aspect of visual engagement. If…
5 Steps to a Customer Experience Program that Delivers Tangible Benefits
Companies are dedicating significant resources to analyzing and improving customer experience. And it’s with good reason: customers that have great…
Wootric Announces New AI Insights and Global Targeting for Enterprise Customer Experience Champions
With new product enhancements, Wootric empowers CX champions to evangelize and democratize insights from customer and employee journey feedback, at…
How to Automate Closing the Loop on Customer Feedback
Gearing up to launch a customer experience management program can be a huge project. Companies often struggle with survey deployment,…
Tech Trends in Customer Experience Management that Every CX Champion is Evaluating
Now more than ever companies must listen and respond to customer feedback. Positive customer experience not only wins you loyal…
The Guide to Evaluating Customer Experience Management Software
These days, customer experience is really what makes great companies stand out from good ones. It’s critical that organizations not…
Ready to Tackle Customer Churn? Here’s How.
Is there a business that hasn’t lost a single customer? Doubtful. Customer churn is inevitable. For this reason, maintaining superior…